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Archive for Customer Service

Avoid Industry Jargon

Have you ever called someone a “piece of traffic?”  Probably not to their face, but when recapping your weekly leads I’m sure you talked about how many “pieces of traffic” you had.  Nothing bothers me more than hearing someone refer to a client (a person) as a piece of traffic.
I recently attended a Toni Blake [...]

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Coupons & Gift Cards Are Supposed To Be Fun, Right?

My father recently gave me a $25 Gift Certificate for a Chinese restaurant in my neighborhood (well, his neighbor gave it to him and he didn’t think he would use it, so it was re-gifted to me, but I digress).  I’m not usually the type to read an entire rulebook, but it’s a good thing [...]

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Seeking Inspiration? Look To Yourself First

This is probably going to be one of those articles that I write mostly because I need to be reminded of something, so I apologize if you weren’t looking for inspiration this morning. If you were, I’m glad I’m not alone (I didn’t think I would be the only one trying to get motivated [...]

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Grammar Matters, Even Online

Is it just me or does it seem like people have completely forgotten how to write properly? In today’s world of Instant Messages, text messages, and Twitter, shorter and faster communication seems to have become the norm, even when it comes to business communication.
For some reason Internet slang never really became part of my vernacular [...]

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What Is Sales & Marketing?

Today I had the most amazing and unusual opportunity… I got to work with someone who had never done any formal sales or marketing, but had every desire to learn and was truly interested in everything that I had to say. Even more amazing was that this was someone who volunteered to help me [...]

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Thoughtfulness Goes a Long Way

Do you know what I appreciate? I appreciate someone (or even a service) that is thoughtful and thinks ahead of me. That is actually a pretty hard task, but nonetheless not impossible. Being thoughtful seems to have become a forgotten service and it’s such a basic thing that everyone is capable of [...]

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