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CNN recently posted a video made by one of their iReporters about words they love to hate. In our industry there are many words that make me go crazy when I hear them or see them used. Here are some words/phrases to avoid:
unit – Say “apartment home” instead.
complex – People may have a complex, but [...]
Do you have a Happy File? If not, I would strongly encourage you to start one (thanks for the great idea, Donna G.). It’s really simple. All you have to do is get a large envelope or file folder and start collecting articles, pictures, notes, letters, and cards that make you smile. Mine has grown [...]
Have you ever called someone a “piece of traffic?” Probably not to their face, but when recapping your weekly leads I’m sure you talked about how many “pieces of traffic” you had. Nothing bothers me more than hearing someone refer to a client (a person) as a piece of traffic.
I recently attended a Toni Blake [...]
Sometimes salespeople get their words and thoughts tangled up when presenting their product or service to their potential buyer(s). It happens to the best of us – sometimes it’s nervousness, sometimes it’s inexperience, and sometimes it’s lack of product knowledge. Whatever the case, you should do everything possible to avoid accidentally mentioning or rambling about [...]
David’s Summary: 12seconds update regarding what the core focus of any property management professional should be.
12seconds – Property Management = People http://12seconds.tv/channel/DavidKotowski/16909 #
Hopefully you were able to answer this question pretty easily. If not, you should make email follow-up a top priority because NO ONE ELSE is doing it! I’m directing this to everyone, but I’m speaking from the perspective of a property management professional.
What really puzzles me about this entire scenario is that this information isn’t [...]
