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Have you ever called someone a “piece of traffic?”  Probably not to their face, but when recapping your weekly leads I’m sure you talked about how many “pieces of traffic” you had.  Nothing bothers me more than hearing someone refer to a client (a person) as a piece of traffic.
I recently attended a Toni Blake [...]

Posted on October 16th, 2008 under Customer Service, Property Management, training. Tags: apartments, B1, Controlled Access, Floor Plans, Industry Jargon, Luxury Apartment Communities, Neighbor, Pet Peaves, Property Management, Prospective Residents, Residential Property Management, resident_letter, Security Gate, Toni Blake, Traffic. Comments: None

Hopefully you were able to answer this question pretty easily. If not, you should make email follow-up a top priority because NO ONE ELSE is doing it!  I’m directing this to everyone, but I’m speaking from the perspective of a property management professional.
What really puzzles me about this entire scenario is that this information isn’t [...]

Posted on July 22nd, 2008 under Email, Property Management. Tags: Apartment Size, Email, Email Address, Email Marketing, Email Program, follow-up, Improvements, Industry Experts, Leasing Consultants, Management Professional, Marketing Program, Phone Number, Property Management, Prospective Residents, Prospects, Puzzles, Reply, Sake, Send An Email, Send Email, Top Priority, Two Ways. Comments: None